Hello! Wool and Nature is a small fiber studio in the mountains in the South of France.
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Returns and refunds
No refunds unless products are defective, then returns accepted within 3 days, postage/tax/custom charges are of the customers responsibility. Customer is responsible of any and all custom fees. No returns on custom/wholesale/sale orders.
Shipping
Wool and Nature is not responsible for packages lost by the post office, in either home country.
Wool and Nature is not responsible for any custom fees.
If you haven’t paid the custom fees after 3 weeks, your country's postal service may return the parcel, and you will have to pay an additional reshipping charge
Custom orders
Custom orders are welcome. I would love to hear from you!